Refund policy

Made-to-Order & Custom Products

All products are individually made to order through Ninja Print on Demand, meaning they are custom-printed only after your order is placed. Because of this:

We do not accept returns or exchanges for reasons such as changed mind, incorrect size selected, color preference, or ordering the wrong item.

Please review sizing charts and product details before checkout.

(This aligns with typical POD handling where no inventory is kept and custom items are created per order.)

🛠️ Defects, Production Issues, or Damaged Items

If an item arrives damaged, has a manufacturing defect, or the print quality is compromised:

We will investigate with Ninja POD and, where appropriate, request a free reprint from Ninja POD on your behalf.

In cases where a reprint is unavailable or not feasible, we will offer a refund.

👉 Ninja POD itself supports free reprints for defective products when notified within the provider’s timeline.

📦 Lost or Returned Packages

If a package is returned to sender due to delivery issues, Ninja POD returns it to their facility and holds it for 30 days before discarding.

⚠️ Non-Returnable Items

Because the products are custom printed:

We cannot accept returns for incorrect size orders, color preference, or buyer’s remorse.

Exchanges for a different size/design are not supported.

💰 Refund Processing

If a refund is approved:

Refunds will be credited to the original payment method.

Processing time may vary depending on payment provider and bank policies.

🎯 Contact Us

If you have an issue with your order, please reach out within the stated timelines to ensure eligibility for reprint or refund:
📧designsbytifphany@gmail.com

Order Cancellations:
Once requested to Ninja POD and production has begun, orders generally cannot be canceled.

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